1. DELIVERY TIME.
1.1. Within a maximum period of 10 working days you will receive your order at the address indicated in the billing form as long as no other address is specified by the customer. The change of address must be reported via email, SMS or telephone call to Cusart sales assistance.Contact).
1.2. For international shipments outside the country send an email to [email protected], for information on shipping and customs taxes. The delivery time through the international economic service varies between 30 to 40 working days depending on the country of destination.
1.3. In urgent cases, the availability of immediate shipping can increase shipping costs. Contact Cusart support (WhatsApp +51 967879612).
1.4. Delivery times are information that Cusart provides to the transport agency, these times are indicative, on some occasions for logistical reasons of the courier company it is not possible to comply with the indicated times.
1.5. When the order is registered in the shipping and courier agency, an email / SMS / phone call will be sent informing of the registration of the order and the date of delivery to your home, noting the service number and agency data so that at any time In case you can contact said agency to make any questions about your order and delivery.
1.6. The delivery address will be understood as the one that appears in the order, if you want the delivery to be made to another address, you can write it down in the OBSERVATIONS section and the delivery will be made to the address you indicate.
2. Shipping rates
2.1. Shipping to the Province of Lima and other regions in the interior of Peru is S / .30.00 for purchases less than S / 300.00.
2.2. Shipments abroad have a variable cost depending on the destination and customs conditions. For orders from abroad, contact Cusart support (Contact).
3. Logistic process.
3.1. Once the payment of your order has been made, you will receive a confirmation email. Sometimes these messages take longer to arrive, if after 3 working days you have not received a response, you can contact Cusart through Contact WhatsApp +51 967879612. In this case, the customer is recommended not to place another order until Cusart confirm that the order has been placed to avoid duplication of orders.
3.2. When ordering, you will receive a confirmation email with a tracking link. Verify that the email did not end up on the spam page.
3.3. When your order has left the agency of origin (24-48h), the logistics provider will send you an email / SMS with the information so that you can know the status of your order.
3.4. To make the delivery of the product as comfortable as possible for the customer, deliveries are made to the address specified by the customer. If the recipient is not found at the delivery address, a notice will be left of the delivery attempt and the way to agree on it.
3.5. Tenga en cuenta que después de 4 a 7 días del primer intento de entrega, y si no se ha obtenido respuesta satisfactoria para la entrega, el pedido se devolverá a origen. Esto supondrá unos cargos al cliente del total de costos de envío (transporte y embalaje) debidos a la logística inversa.
3.6. In the event that you want to cancel an order, write us to the mail [email protected]. The cancellation period must not exceed 48 hours after placing the order, after this period we will proceed to the collection of shipping and packaging costs for the reverse logistics process.